Many of the roads are inaccessible to slow modes of transport and are indicated through notifications by the Traffic Police on their website. Octroi Rates in different districts in Maharashtra state The system has been operational for about years without interruption. Further negotiation of the price and collection timings will be done between the customer and team leader. Mumbai lies in the mouth of the Ulhas river.

For each additional state, the truck operator had to pay and additional Rs. According to the IMF, the Indian economy is the eleventh largest economy in the world by nominal GDP and has the fourth largest purchasing power parity in April Many parts of the city lie just above sea level with average elevation of 14m. Eventually some consider that hiring a dabbawala is also a question of status. This case study was selected because the lunch delivery supply chain has become famous for their precision and efficiency. Expatriate basketball people in the United States. So people are important.

One of the remarkable achievement of the dabbawala system has been that change in the last years since its inception, has not affected the success of the dabbawala system.

But, the strong and sustained thrust towards deregulation has seen that private investment and practises are slowly entering mumbal transport sectors which previously were fully under Government control. The dabbawala system is used by many consumer product companies and media services as a marketing means to launch new products or promote existing products and services with a particular market segment. Certificates are issued generally after visual inspection and normally valid for one year.

Due to its extensive reach across the Mumbai Metropolitan Region and efficiency of suburban rail, the system suffers from severe overcrowding unknown to any other rail system of similar dimension. When literally translated, the word “dabbawala” means “one who carries a box”. Goods transport in Mumbai is important as two major ports of the country are located in Mumbai region sutdy the region is well connected by rail and road dagbawala the rest of the country.



Finally the need and preference for home based food are important contextual uniqueness specific to the Indian, particularly Mumbai population. Helping to create and promote sustainable development and awareness of indigenous knowledge and technology.

The delivery of the lunch boxes is an excellent case study that showcases excellence achieved in the informal sector, whose actors are proud of their rural roots and with the use of low technology and effective organisation.

Municipalities require information on traffic and transport such as the number of trucks of a special size registered in a city or region or transport amounts in tonnes of single business fields. In fact, I never used the term at all. Presently the method of data collection on goods transport is done by means of permits and licences issued to vehicles and operators as well as the revenues collected by the Regional Transport Offices under the Motor Vehicles Act, Official statistics see Table 5 show increasing trend in the number of road and rail accident fatalities over time which pose another problem to policy makers as a consequence of traffic growth.

Spatial structure and commercial areas in the Mumbai city Source: India is the largest producer in the world of milk, cashew nuts, coconuts, tea, ginger, turmeric, fruit and black pepper. The service has evolved over the Mumbai topography that is linear.

A summary – ‘Dabbawalas: Mumbai’s lunchbox carriers’ | CHS-SACHETAN

Under the National permit scheme, each truck had to pay Rs. In some cases, the agents employ their own trucks and function as operators.


mumbai dabbawala case study summary

Within each of the above Ministries, transport infrastructure planning, policy making, investment, design, construction, regulation and enforcement functions are carried out by a myriad of agencies and organisations Refer Table 6.

Roads are built and managed by local bodies or State Public Works Department.


Lower price induces volume and scale economies. Dabbawala logistics activity chart: This subsection elaborates on the social impacts of this delivery system on city, its citizens, companies and employees.

He travelled with us in the luggage compartment. In the past 3 decades, the economy has diversified into other sectors such dabbawaala engineering, diamond polishing, healthcare, information technology, media and entertainment. This forms a new source of revenue for the dabbawalas while is a relatively cheaper and simpler means of targeting specific market segment for companies.

mumbai dabbawala case study summary

This means ensuring that urban goods transport and supply are carried out optimally, or in other words, minimising both the operational costs of transport and negative external costs to society Schoemaker et al.

Freight movement is concentrated around Masjid Bunder, port areas, Byculla and Mazagaon areas in the island city while Navi Mumbai, Ghatkopar, Kurla, Vikhroli and Bhandup in the suburbs. Because they are from the same community, this is good. I asked the head of the organization how often they made a mistake.

Members are empowered to task execution. Adaptation to local conditions: Fines are imposed for alcohol, tobacco, being out of uniform, and absenteeism. The following conditions are identified as unique to the Mumbai dabbawala system which has sustained the service for so many years.